Integrating your web platform with your enterprise resource
planning software can interconnect disparate parts of your
business, improving data visibility and accuracy. Breaking data
out of silos can lead to faster order processing, improved
visibility into shipping requirements and better customer
experiences. Achieving these goals is possible through a smooth
ERP integration process that aligns data across lines of the
business to create transparency and get users the information
they need when they need it. Following these five best
practices can ensure a smooth integration:

1. Identify what should be integrated

Identifying what data generated by your site needs to be
incorporated into the ERP is vital. Data pertaining to orders,
product information, inventory and similar matters are common
staples of an ERP integration, but they are only the starting
point. Do you need customer data to be moved into the ERP, or
can that reside within Magento without limiting your
capabilities?

The process of identifying what to integrate is a critical
business discussion. It is important to analyze your
processes, ideal customer journey and brand goals as you
decide what data to integrate. The goal here is to ensure the
technical data integration capabilities align with what you are
trying to achieve as a business.

2. Consider timing and triggering

As you establish data workflows between your ERP and Magento
platforms, you must also consider the timing for how different
processes will trigger. For example, there are strict laws
regulating the amount of time allowable between when payment is
accepted for goods and when items need to ship. As such,
payment should only be captured after the ERP system has
verified readiness to fulfill the order and triggered the
fulfillment event.

3. Ensure tracking information gets back to the site

As your ERP system processes shipping details and sets up an
order tracking number, it is vital to get that information back
to the Magento site quickly so it can include it in customer
emails. Amazon has set new standards for efficiency in terms of
quick visibility into shipping, and this kind of data
integration simultaneously helps retailers keep up with that
pace and avoid double data entry.

4. Take advantage of middleware opportunities

Multichannel selling creates a wide range of data integration
challenges, including handling different API connectors and a
variety of business rules that do not necessarily belong solely
to your Magento or ERP platform. Middleware solutions can
streamline data workflows and make it easier to interconnect
information across your ERP and Magento platforms by acting as
a hub. A middleware system also creates an added layer of
security by keeping the front-office functions of the web
platform segregated from the back-office ERP system.

Pixafy and Net@Work have
partnered to create a middleware tool, dubbed ConnectPoint,
that can enforce your business rules and keep data safe as it
moves between Magento and your ERP.

5. Evaluate other value opportunities

Maximizing the potential value of an ERP integration plan
becomes possible when organizations look beyond low-hanging
fruit and consider the full scope of potential value
opportunities. Working to integrate data between platforms can
deliver a wide range of benefits, including:

  • Making it easier to handle large volumes of small-price
    units, contributing to efficiency gains that increase
    value.

  • Improving scalability to prepare you for future growth.

  • Maximizing the value of existing Magento investments.

  • Automating more components of customer returns.

Integrating ERP systems with Magento offers organizations an
opportunity to drive efficiency gains. These include
streamlined data workflows across the entire business.
Following these best practices can ensure you achieve that goal
in the most efficient way possible.

About Pixafy
Pixafy
is a full-service eCommerce agency anchored in tradition and
deeply invested in the future of digital commerce. We are
online retail experts that specialize
in B2C and B2B implementations. Pixafy is a
sister company to Net@Work, a leading ERP integrator, and
well-recognized partner of Sage, NetSuite, and other
best-of-breed technologies. With our combined ecosystem and
expertise across business, technology, and
commerce we provide more valuable and comprehensive
solutions to our customers.

Do you need Digital Therapy? Contact us for a free consultation
at digitaltherapy@pixafy.com.