Don’t Put Your Shopify eCommerce Customer Service in a Policy Prison

We all have business policies. EVERY successful business has
them. In fact, good customer service policies should be the
platform for delivering great customer service. But there is no
policy that can account for everything in any system that
includes humans. Far too often — even is large organizations
— policy becomes a set of handcuffs that get in the way of
delivering great customer service.

Watch this video …
Then read the blog:…